Refund policy

At Shop by Hizu, we want you to be happy with your purchase. If you are not completely satisfied, you may be eligible to return your item and receive a refund in accordance with this policy and your statutory rights.

This policy applies to purchases made through the Shop by Hizu website.

1. Our Returns Period

You may return most unused and unwanted items within 30 days of receiving your order, provided that the item is returned in a suitable condition.

To be eligible for a return, the item should:

• Be unused and in its original condition
• Include all original parts, accessories and packaging where possible
• Not be damaged, altered or affected by misuse after delivery

Your statutory rights are not affected by this policy.

2. Your Right to Cancel

If you purchased an item online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.

To exercise your right to cancel, please contact us within the cancellation period at:

Email: hizutechlimited@gmail.com

Please include your order number and details of the item(s) you wish to return.

3. How to Return an Item

Before sending your item back, please contact us by email so we can assist you with your return.

Email: hizutechlimited@gmail.com

Please include:

• Your full name
• Order number
• The item(s) you wish to return
• The reason for the return, where applicable
• Photos of the item if it is damaged, faulty or incorrect

Return instructions will be provided after we review your request.

4. Return Address

Unless otherwise instructed by our customer support team, returns should be sent to:

Shop by Hizu / HIZU TECH LIMITED
11 Sheepridge Road
Huddersfield, West Yorkshire
United Kingdom
HD2 1HA

We recommend using a tracked postal service and retaining proof of postage until your return has been processed.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used when placing the order.

Refund processing times may vary depending on your bank or payment provider.

Where applicable, we may make a deduction from your refund if the value of the goods has been reduced due to unnecessary handling or damage.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Email us at hizutechlimited@gmail.com with:

• Your order number
• A description of the issue
• Clear photographs showing the damage, fault or incorrect item

We will review the issue and, where appropriate, arrange a suitable resolution, which may include a replacement, refund or other remedy in accordance with your consumer rights.

7. Return Shipping Costs

If you are returning an unwanted item or have changed your mind, you may be responsible for the cost of returning the item.

If an item is faulty, damaged or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.

8. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including items that:

• Have been personalised or made specifically to your requirements
• Have been sealed for hygiene or health protection reasons and have been opened after delivery
• Have been damaged due to misuse, neglect or improper handling after delivery

This does not affect your statutory rights where goods are faulty or not as described.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Shop by Hizu
HIZU TECH LIMITED
Company Number: 16773734

Registered Office & Warehouse Address:
11 Sheepridge Road
Huddersfield, West Yorkshire
United Kingdom
HD2 1HA

Email: hizutechlimited@gmail.com